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FAQs

FAQs

What vacancies are currently available at Abu Dhabi Cooperative Society?

Please refer to our careers page <update with live link> where all our current vacancies are listed together with instructions on how to apply

How can I apply for a job at Abu Dhabi Cooperative Society?

Please refer to our careers page <update with live link> where all our current vacancies are listed together with instructions on how to apply

What is the status of my Application?

All shortlisted candidates will be contacted via email with details about the next steps in the recruitment process

Hadiyati

What are the denominations available for the Hadiyati gift card?

The Hadiyati cards are available in the following values: 25, 50, 100, 200, and 500 Dirhams.

Where/How can I purchase the gift card?

You can get your Hadiyati Gift Card at the cashier counters of any ADCOOPS branch.

Does the gift card need to be activated first or can it be used right away?

No activation is required. You can use Hadiyati Gift Card right away upon purchase

Can I pay for the gift card by credit card?

Hadiyati gift cards can be purchased with cash or card

What is the validity of the gift card?

Hadiyati Gift Card is valid 1 year from the date of purchase

Does the gift card need to be used all at once or can be used multiple times?

Hadiyati Gift card is non-reloadable but can be redeemed/used multiple times.

How can I check the balance of the gift card?

You can check the balance at the check-out at any participatring store

Where can I use the gift card?

You can use the Hadiyati Gift Card in over 30 branches of ADCOOPS, SPAR and Megamart

What happens to unused balance once the card is expired?

Once expired, the value on the card will become zero.

Can I make a partial payment with a gift card and then pay any extra amount  with another method of payment?

Yes.

What if I return an item? Will I be refunded in cash, or the refund goes back to the card?

No cash refunds are available with Hadiyati cards.

What can I do if the gift card is stolen?

Unfortunately, If the gift card was stolen or damaged. No refunds or replacements are possible.

Products and Services

When is your next promotion?

Promotions are updated regularly throughout the year. Check our ‘Latest Promotions’ page regularly to see what offer we have on right now at your nearest store

Where can i find out about Abu Dhabi Cooperative products and exclusive brands?

Checko out our Products page for an overview of what we have in store. Alternatively, You can call our toll free hotline on 800 232 6677 for any product or price query. A customer representative will be glad to assist you.

Do you sell online?

We are planning to launching online shopping later this year. Right now you can order online via the Instashop or Swan applications. Simply download your preferred app and search for your nearest store.

Do you deliver?

You can order online via the Instashop or Swan applications. Simply download your preferred app and search for your nearest store.

I ordered on Instashop and I haven’t received my order yet.

Please use the Instashop application to check on the status of your order. If you have missing items please highlight the missing items within the app and Instashop will work with us to ensure a swift resolution.

I ordered on Instashop. The order I received is wrong or missing some items.

Please use the Instashop application to check on the status of your order. If you have missing items please highlight the missing items within the app and Instashop will work with us to ensure a swift resolution.

What are the opening hours of my local store

Please check out or Store Finder page for info on locations and opening hours of all our stores

What is the nearest store to me?

Please check out or Store Finder page for info on locations and opening hours of all our stores

Partnering with Abu Dhabi Cooperative

Can I rent a commercial space at an Abu Dhabi Cooperative Property?

For Leasing enquiries please call 02 304 0321 or email realestate@adcoops.com

We make/sell a product that I would like to sell at an Abu Dhabi Cooperative Society store. How can we partner?

For product proposal, please call 800 2326677 and email the company profile along with products details to commercial@adcoops.com

Investor Relations

Where can i find out about investment oportunities within Abu Dhabi Cooperative Society

Please visit the Investor Relations page on our website. For any further information about the shares please visit the shareholders department at Abu Dhai Coop head office in Al Mina Centre.

When are Abu Dhabi Cooperative Society opening again for Abu Dhabi/UAE nationals to buy shares?

For any further information about the shares please visit the shareholders department at Abu Dhai Coop head office in Al Mina Centre or visit the Investor Relations page on our website